Skip to content

Madison Barns

2014 January 25
by Lichen Rancourt

Madison Barns

I just ran across this fantastic blog exploring the history of the barns in my hometown. Even better is that it is sponsored by the Friends of the Madison Library and leads up to a summer barn tour fundraiser! Way to serve and represent your community, Madison! I am positively weak with pride.

A Hanging in Dover

2011 June 4
by Lichen Rancourt

Too many libraries are missing a great opportunity online to represent their communities to the wider world. I am a big fan of the Dover (NH) Public Library and they did an awesome job yesterday:

This day in Dover history, June 3, 1788, is the anniversary of the first hanging in Dover. Elisha Thomas was executed for the murder of Captain Peter Drown. “In February of the year 1788 , at the tavern of Mr. Randall in New Durham, Elisha Thomas, a veteran of the Revolutionary War, got into an altercation with another man, both were badly under the influence of old New England rum. Captain Peter Drown of New Durham, a fine Revolutionary officer, tried to separate them; in so endeavoring he was stabbed by the knife of Thomas and he died a few hours later. Thomas expressed his regret and deep grief at the death of this friend whom he had not intended to wound but he was arrested, brought to old Dover goal, leaving a wife and six children at home. Some little time later, she came to Dover with the youngest child being left at a neighbor’s house, and stayed over night at the jail. In the night the house in New Durham, with the five other children in it asleep; caught fire, and four were burned to death, the oldest one alone escaping.” Check the online history section of our website for the rest of this tragic story.

Written in personal voice- check; local history – check; promotes other resources- check; provides the info instead of teasing- check.

A New Catalog is Blooming!

2011 May 17
by Lichen Rancourt

Chelmsford Library has done a super job informing patrons of their upcoming new catalog and anticipating concerns they may have about it:

Should I print out copies of My Lists, My Holds and My Searches?
No, you shouldn’t need to. We’re confident that all this data will migrate to Evergreen just fine. But if it would make you feel more comfortable, then go ahead and print the information that is most important to you, such as items checked out, your holds list, My List titles, etc. in order to ensure that you have a backup of that information.

Why did you spend money on a new catalog during these tough economic times?
Since our old catalog was no longer supported, a change had to be made. MVLC and other library networks in Massachusetts formed MassLNC, and together we are all adopting the Evergreen catalog. The new open source software allows us to do that at significantly lower costs – it eliminates the costs of yearly software license renewals, distributes development costs amongst multiple library systems, and also puts us more in control of future developments. Which, in fact, is one of our primary concerns: Horizon was old and outdated, and Evergreen provides us with the ability to expand and update the catalog to meet patrons’ needs for many years to come.

I suppose it’s not too much of a surprise that libraries are sometimes poor at managing change. I like Chelmsford’s approach for going beyond just ‘this is happening’ to anticipating the specific questions people may have. Beyond that, I admire that they addressed the tough but inevitable money-question right up front in a clear, thoughtful, and non-dramatic way. I hope their migration to Evergreen goes smoothly and I am looking forward to test driving their new catalog.

An NHLTA Confession

2011 May 10
by Lichen Rancourt

As I said, I was honored to be asked to speak to NH Library Trustees yesterday. Marie, my handler, pointed out to me that the trustee role is too often overlooked. This was an opportunity to sing my tune to a new crop of library decision makers. With stars in my eyes I wrote the session teaser for their program:

How to choose the best tools, use them appropriately, and how to integrate online services into existing workflows. A demo website will show the potential that exists for library online services and provide some direction with which to begin.

Months passed before I actually sat down to write the talk. Trustees, I reasoned, are meant as support for librarians who are the ones doing the work on the website. What the trustees really need is to understand why web services are important and what kind of commitment is involved. I figured they really don’t want to know the nuts and bolts so I focused on WHY they should expect their librarians to be doing this stuff.

The talk was moving along happily and as I finished up the hard-core theory and moved into a quick introduction to some tools a pair of intrepid trustees stopped me to request that perfect website. They held up the program and pointed to the blurb. I stammered. It’s a tough one; there is no magic bullet for creating the right website. There is no one perfect way. It depends upon your town, your goals, your staff, your commitment, your technology skills…. on and on. Be that as it may, these ladies wanted that demo site I had promised. [Cue hanging head.]

I came home rattled but I began to think what an ‘ideal site’ might look like. If I were working in a Lichen-dream-world – a wonderful library where I had the time and resources and support and patron interest to make such a site – what would it look like? So, this morning with the baby snoozing downstairs, I am sitting down to start building the Ideal Library Website; a best-case-scenario for the hands-on trustees that called me out yesterday!

I plan to do this transparently in order to demonstrate the complexities involved, even in a perfect world. I started by moving the files on this webserver into the root so that I can use the Multi-User feature of WordPress to make an ‘If I Were a Library’ subdirectory. Stay tuned for more.

Creative Content

2011 May 9
by Lichen Rancourt

I am honored to be speaking to NH Library Trustees today about the role of Library websites. It isn’t everyday I get to talk straight to the decision makers; so I’m excited to hear their questions and concerns.

Facing Facebook

2011 May 5
by Lichen Rancourt

Online programmingI am proud to be giving a presentation today at the NH Library Association Annual Conference. It took me awhile to get on board, but the fact is that our users are using Facebook and we should be there.

If I could deliver one message from the talk it would be to please, put your programming on Facebook. Do not use Facebook to advertise your programs.

I’ve always wondered what a shirt waist was

2011 March 26
by Lichen Rancourt

I’ve been following the Library of Congress blog for quite a number of years. I usually speed right past it without really reading for two reasons. 1. Their posts are a bit long for my liking and 2. The topics and writing style are a bit stiff. It’s
Imagine my delight with today’s post about a little known event in fashion history. I was riveted, even followed all the links.

Gets me thinking about what makes a good, engaging blog post. I have talked before about blogging as a very specific form of creative writing. I think that the hook is the the detail. The broad view is a yawn for me; I can’t relate. But imagining a huge trend in woman’s fashion leading to a bustling factory and then a tragic fire. That’s fodder for my imagination for a whole day.

Back to the basics

2011 January 28
by Lichen Rancourt

It’s frustratingly ironic that in the three years I was at MCL, I didn’t have time to sit down and come up with a integrated approach to designing online services. I haven’t been gone a month and I’m blogging about how I would do things if I were them.

When people walk in the door of the Library where do they go? In my experience one of three places:

  1. New books section
  2. DVD section
  3. Public computers

So, when you are planning to offer services to the iPhone-RSS-Facebook-SMS-QRcode set (I do not mean teenagers, necessarily) a list of what is new in your collection is a logical place to start.

By now there’s no excuse for your OPAC/ILS to NOT offer new items in RSS. If they don’t, please hassle them. They can’t give us what they don’t know we want! If they do, put it everywhere! Just to be sure it works, I have added the list of new books in my hometown library to my sidebar. I am also going to contact my local community blog and ask them to do the same.

Who knew it snowed in Kansas City?

2011 January 10
by Lichen Rancourt

My head is all up in Twitter having spend the last few days writing about it. So I was interested that the tweet about a emergency closing from the Kansas City Public Library included a link, Pic:. Huh, I thought… first, awesome that they labeled it; second, what picture could possibly illustrate an early closing? Answer?

It snows in Kansas City...

I love many things about this:

  1. It’s playful and contradicts the stuffy image of libraries many people have,
  2. It is a picture, everyone loves illustrations! And a picture of the local area which is even better.
  3. It shows off the Kansas City Library’s online history collection, ‘even when we are closed for snow, you can use library services online.’

A few years back the Cook Memorial Library posted some videos with their closing-for-weather message. To this day patrons ask for it when they close… softens the blow.

Do my job!

2010 October 5
by Lichen Rancourt

I have decided to strike out on my own to do a bit of library freelance. That means my position at Manchester is up for grabs. It’s a great job; terrific colleagues, good challenges, plenty of opportunity to make a difference.

Librarian III (Head of Information & Technology)

(Announcement No. R-073-10)
Salary Grade 20
Starting Salary: $48,809.48/yr + benefits
Work schedule includes nights and weekends

Manages the day to day operations of the Information/Technology Division. This position is responsible for maintaining the library’s public computer system, staff training, online presence and recommending technology improvement for the effective and efficient delivery of information to library users. Incumbent partners with the City’s Information Systems Division to maintain staff computers and library networks. Supervises 9 staff members to provide high quality, customer service, and friendly information services to the public using current technology. Oversees the expenditures for material purchases assigned to the division in all formats. Performs related duties. Position is part of the Library’s Administrative team and reports directly to the Library Director.

Master’s Degree in Library Science from an ALA accredited program with 4-6 years of progressively more responsible library experience providing library services. Experience in Information Services as well as current Library Technology is required. Supervisory experience is a plus.

Offer of hire conditional on candidate’s ability to complete essential job functions, with or without accommodations, as determined by medical exam. A background check, as well as a drug and alcohol test, will be required for this position.

Candidates must complete a City of Manchester employment application. Resume should be submitted with application. Applications may be obtained at or Monday-Friday, 9:00 a.m. to 4:30 p.m. at
City of Manchester
Human Resources Department
One City Hall Plaza
Manchester, NH 03101
Tel: 603-624-6543 (Voice/TTY)
Fax: 603-628-6065

OPENING DATE: Friday, Oct. 1, 2010 – CLOSING DATE: Monday, Oct. 18, 2010