Brian #2 - This is the best reason for focused usability testing. I’ve found that even as a qualified web developer it’s too easy to get into a ‘because I said so and I’m the [blank] arguments’ with librarians. Both of us have expertise and so it’s a draw. SO you need to point to good evidence of what USERS want gathered from them - bonus points if you can get the naysayers to participate in the testing process. If anyone in a library STILL insists on a public interface their way instead of the way the users would like - well - then - I’d call them names and push them down. ‘Cause they’ve got no business in libraries.

The problem here is that they had to pick an interface that worked for the lowest common denominator library, and not the interface most purely user-friendly. And, probably more so than usual, the budget was a factor. Plus, now that it in place, it is maintained by people who are not librarians, and that don