Hermaphrodykes
2006 October 20
It’s not exactly a typo, but I think Brian has a great point about being aware of our image as librarians representing our profession at large as well as the institution we work for. Every interaction we have forms people’s opinions of the library.
An offhand comment about a book or politics or religion, a joke, a low-cut shirt, a comment about another patron, etc – any and all of that is noticed by patrons all the time, and could very dramatically affect their library use, or at least from which library staff they feel comfortable seeking help.
He continues:
I think library staff should be trained to be professional at all times, but also to be personable. I think it
