Transparency, Planning, and Change - Michael Stephens & Michael Casey
Them and ME
- Companies are letting things out that are not from the PR department. Even police and schools
- Barriers to Web 2.0 implementation. Mine is that libraries don’t invest in a position devoted to innovative technology, if they do invest, they don’t also provide that person with the support they need to follow through on those their initiatives.
- Locked down library web sites help captive by overzealous IT departments or marketing/PR offices.
- Technology decisions without staff buy-in.
- Transparency: multiple avenues, visit font lines, cross-train, consider the role of anonymity, what would you add?
- Conversations: Open and honest - happens easily online, solicit input and USE IT, don’t ask staff for input if you are not going to use it.
- Speak in a human voice. People (patrons) have LOVED the human voice on our blog
- Administrators have to understand all the roles staff play in the library. Administrators should be able to work any desk in the building.
- Darien Library clerks blog and make purchasing decisions.
- ALL administrators should be able to create an email attachment.
- Hands on technology
- Anonymity can be good or bad, but it is difficult. Will get good survey results, if you can look passed the snarkiness and unconstructive negatives.
- Discussion of how to get staff involved and begin a conversation. Suggestion to include communication in the review process or offer a survey and give them access to the account for results.
- Parking space: ‘Reserved for Romance Reader of the Month.’
- Make sure the staff knows the mission statement. Do they care? If they don’t know where you’re headed or it will fail.
- CULTURAL SHIFT NOT SHINY NEW TOY. Blogging policy: support the mission and quote it.
Tags: cil2008, computers in libraries