Sarah Houghton-Jan

Why? Save money, improve customer service, should institutional commitment to lifelong learning, increase staff retention rate, motivate staff to keep learning.
Staff training takes time and money
Competencies based training cycle

Step 1: Planning and Brainstorming - What does your staff need to know how to do with technology to do their jobs well. For: Creates [...]

Them and ME

Companies are letting things out that are not from the PR department. Even police and schools
Barriers to Web 2.0 implementation. Mine is that libraries don’t invest in a position devoted to innovative technology, if they do invest, they don’t also provide that person with the support they need to follow through on [...]

I follow Marshall’s writing so I’m interested in what’s on his radar. Also, want to get a tip of two about what to ask Polaris.
Him and Me

OCLC study showing that users do not turn to libraries for info needs. Only 2% of students start with library and only 1% in libraries. Uh [...]

For this, I’m just looking for more ideas about how to punk our city’s cms. I heard Darlene and Jeff when I went to Monterey a few years ago.
Him and Me

Improve the site incrementally. Iterative change - small stuff instead of big stuff. This model is so much easier on us web [...]

I’m here because MCL is really acting on an initiative to raise our profile and move services beyond the library walls - my role, of course, is to do so online. I’ve been really wanting to blog about our town and its inhabitants: good restaurants, walking trails, potholes… Is that kind of thing [...]